We use Royal Mail 48 hour tracked service for most of our UK-based deliveries. This is not a guaranteed timeframe, and it only starts when Royal Mail have collected the parcel. They will send you tracking info to the details you supply during the order process. Please note we can’t chase up anything until 7 working days have passed from collection, as this is Royal Mail’s policy.

12 noon, don’t forget to factor in the weekend though – orders placed on Friday prior to 12 noon should be delivered on Monday.

Yes you can. You should have received confirmation via email & text with your delivery tracking info, however if those haven’t arrived then please contact Hanna at hanna@justchillies.co.uk and she’ll help you with that.

Yes, we ship all over the world so please go ahead and order with confidence.

You should take photos of the broken product & packaging, and send those over to us with your message to hanna@justchillies.co.uk so we can replace the broken items as quickly as possible.

We run multiple special offers and discounts through the year, so please keep your eye on our website & socials! We also have multiple bundles, so definitely worth having a browse through the full range of products J

Yes we do, please email us for support and guidance. We do hope that you’ll contact us for support before it ever gets to this stage though – we’re here to help! hanna@justchillies.co.uk