FAQ's
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We use Royal Mail 48 hour tracked service for most of our UK-based deliveries. This is not a guaranteed timeframe, and it only starts when Royal Mail have collected the parcel. They will send you tracking info to the details you supply during the order process. Please note we can’t chase up anything until 7 working days have passed from collection, as this is Royal Mail’s policy.
2.30pm, don’t forget to factor in the weekend though – orders placed on Friday prior to 2.30pm should be delivered on Monday.
Yes you can. You should have received confirmation via email & text with your delivery tracking info, however if those haven’t arrived then please contact Hanna at hanna@justchillies.co.uk and she’ll help you with that.
Yes, we ship all over the world so please go ahead and order with confidence.
You should take photos of the broken product & packaging, and send those over to us with your message to hanna@justchillies.co.uk so we can replace the broken items as quickly as possible.
We run multiple special offers and discounts through the year, so please keep your eye on our website & socials! We also have multiple bundles, so definitely worth having a browse through the full range of products J
We do. You can find it here https://justchillies.us18.list-manage.com/subscribe?u=2ce1b84c605bae3a9d5b341c4&id=870fcd699f
Follow us on socials! We like to celebrate out stockists J
Yes we do, please email us for support and guidance. We do hope that you’ll contact us for support before it ever gets to this stage though – we’re here to help! hanna@justchillies.co.uk
Things we generally get asked
Common Questions
Check out Regret & God Slayer, but don’t underestimate the other sauces in our Extreme range. They all hold their own in the hot sauce stakes!
Sweet Chilli (although we think you should try Fruity Chilli as well). All our products have a chilli rating so you can see the level of heat you’re going to experience. If you’re not sure, please drop us a line at hanna@justchillies.co.uk and we’ll answer any questions you have.
Absolutely! Head over to our recipes page, there’s some delicious dishes for you to try! Let us know what you think.
Unfortunately we can’t accept visitors at our premises due to various rules & regulations. We love to meet everyone though, so please check out our events page & come and say hi!
Absolutely. We have a shop in Hawley Wharf, Camden Market and a permanent pitch at Borough Market. You can find us at Bath Market most weeks, and we have regular events throughout the year. Our socials are a really good please to find this info.
Yes please! You can email us at hanna@justchillies.co.uk or use our socials to leave us your feedback.
We most certainly are, and other platforms too. These links will take you straight to us:
www.facebook.com/wiltshirechillies
Not yet, sorry